Guest Experience Specialist - Flexible Hours & Growth

Ontario Trillium Foundation; New Bedford (MA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Great pay

Flexible schedules

Growth opportunities

Job summary

Ontario Trillium Foundation is seeking a friendly dining associate to support guest experiences at our venue in New Bedford, MA. You will garnish and serve food, reset tables, and assist guests with seating and takeout orders.

You will answer phones for reservations, monitor guest satisfaction, and help resolve issues with polite, proactive hospitality. This is a tipped position, offering flexible schedules and growth opportunities within a guest-first team.

Responsibilities

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Garnish and run food to tables.
• Quickly and efficiently clean and reset tables.
• Help seat guests at the front.
• Answer phones for takeout and reservations.
• Ensure guest satisfaction by checking in with each guest regularly and anticipating their needs.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.

Job description

As a member of our Support team, you will create memorable guest experiences by ensuring guests and servers have everything they need throughout service. You will be a member of a cohesive team that supports each other’s success in a fast-paced environment.

What you will do:

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Garnish and run food to tables.
• Quickly and efficiently clean and reset tables.
• Help seat guests at the front
• Answer phones for takeout and reservations.
• Ensure guest satisfaction by checking in with each guest regularly and anticipating their needs.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.

Perks of the Job:

• Great pay
• Flexible schedules
• Growth opportunities

A Support role is responsible for serving our guests, and our team with unparalleled hospitality to create unforgettable experiences every day! If this sounds like you, please apply today.

This is a tipped position.