Guest Experience Specialist - Fast-Paced Pizza Team

Domino's; Peoria (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Pizza in Peoria, IL is hiring a Customer Service Representative to act as the welcoming face of the store at 425 N. Western Ave. You will take orders, handle payments, and prepare pizzas while providing friendly service to customers.

This role requires teamwork, strong communication, and a commitment to food safety. You will join a fast-paced environment where reliability and flexibility are valued, including weekends and holidays.

Qualifications

• Strong verbal and written communication skills and ability to interact professionally with diverse customers.
• Friendly, positive attitude with a commitment to customer satisfaction.
• Ability to work efficiently and stay calm in a fast-paced, high-volume environment.
• Solid basic math skills for handling cash transactions and providing accurate change.
• Team player mentality with a collaborative approach to goals.
• Physical capability to stand for extended periods and lift up to 25 lbs regularly.
• Attention to detail and commitment to cleanliness and organization; multitasking and prioritization skills.
• Flexibility to work various shifts, including weekends and holidays.
• Reliable and punctual with a strong work ethic.
• Active listening and ability to respond to customer needs.
• Problem-solving mindset with the ability to resolve issues or escalate as needed.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly demeanor.
• Process cash and credit card transactions with precision and attention to detail.
• Prepare and assemble pizzas according to company standards and quality specifications.
• Provide exceptional customer service by addressing inquiries, resolving concerns, and handling complaints with empathy and professionalism.
• Collaborate with team members to ensure smooth operations during peak hours and busy periods.
• Maintain a clean, organized, and sanitary work environment in compliance with food safety regulations.
• Multitask effectively by managing multiple responsibilities simultaneously while prioritizing customer needs.
• Lift and move items weighing up to 25 lbs. as needed throughout your shift.
• Adhere to all company policies, procedures, and food safety standards.
• Demonstrate problem-solving skills to overcome challenges and support team success.

Skills

Verbal & written communication

Friendly attitude

Calm under pressure

Math skills

Team player

Physical stamina

Attention to detail

Multitasking

Shift flexibility

Punctuality

Active listening

Problem solving

Education

High school diploma or equivalent

Job description

Domino's Pizza in Peoria, IL is hiring a Customer Service Representative to act as the welcoming face of the store at 425 N. Western Ave. You will take orders, handle payments, and prepare pizzas while providing friendly service to customers.

This role requires teamwork, strong communication, and a commitment to food safety. You will join a fast-paced environment where reliability and flexibility are valued, including weekends and holidays.