Guest Experience Specialist — Fast-Casual Eatery

Meddys; Broken Arrow (OK); On-site; USD 1,515,000 - 2,066,000; Full time

Job summary

Meddys is a fast-growing Mediterranean-inspired restaurant offering high quality, made-to-order meals in a welcoming environment. We are seeking team members who value hospitality and teamwork, ready to deliver exceptional service at the ordering counter and dining areas.

Ideal candidates will be able to work at least 30 hours weekly, be available on weekends, and maintain a neat appearance. Opportunities for growth and advancement across locations are available as Meddys expands in the Midwest.

Qualifications

• Must be able to work 30 hours per week.
• Weekend availability required.
• Reliable transportation to multiple store locations in the region.
• Maintain a clean and professional appearance.
• Must be able to lift up to 50 lbs and move quickly in a fast-paced environment.
• Must access online scheduling software and stay in communication with store managers.

Responsibilities

• Handle food and beverage with knowledge and care to prevent foodborne illness.
• Deliver orders to guests and bus tables in a cyclical pattern.
• Provide drink refills and table service to prevent interruption of guests’ meals.
• Maintain cleanliness of lobby, restrooms, patio, tables, bar, and expo area.
• Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest.
• Ensure food meets taste, temperature, aesthetic, and portion standards of the brand.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Perform exemplary customer service at the ordering counter, identifying guest needs.
• Echo “Welcome to Meddys” and give departing guests a farewell.
• Promote, exhibit, and deliver a culture of excellence, growth and candor.
• Make exceptions for guests even when it’s difficult.
• Hold yourself and coworkers accountable with integrity and empathy.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of surroundings and keep coworkers safe.
• Keep managers informed of important information.

Skills

Customer service

Reliability

Teamwork

Excellent communication

Physically fit

Tools

Aloha POS

Job description

Meddys is a fast-growing Mediterranean-inspired restaurant offering high quality, made-to-order meals in a welcoming environment. We are seeking team members who value hospitality and teamwork, ready to deliver exceptional service at the ordering counter and dining areas.

Ideal candidates will be able to work at least 30 hours weekly, be available on weekends, and maintain a neat appearance. Opportunities for growth and advancement across locations are available as Meddys expands in the Midwest.