Guest Experience Associate - Fast-Casual Dining

Meddys; Kansas City (MO); On-site; USD 34,000 - 49,000; Full time

Job summary

Meddys is a fast-growing restaurant chain seeking team members to join our busy locations. You will deliver orders, provide table service, and ensure guest satisfaction with a friendly, hospitable approach.

We emphasize teamwork, reliability, and safety as you help guests enjoy fresh, Mediterranean-inspired meals in a clean, welcoming setting. Training on Aloha POS and safety guidelines will be provided.

Qualifications

• Must be able to consistently work 30 hours a week.
• Must be available to work weekends.
• Maintain reliable transportation and travel to every store location in the region if necessary.
• Maintain a clean and professional appearance.
• Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment.
• Must be able to consistently access online scheduling software and stay in communication with the store managers.

Responsibilities

• Deliver orders to guests and bus tables in a cyclical pattern.
• Provide drink refills and table service to prevent interruption of guest’s meals.
• Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
• Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest.
• Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
• Fulfill complete orders for guests in a timely manner by prioritization and double checking.
• Perform exemplary customer service at the ordering counter, identifying guest needs.
• Echo “Welcome to Meddys” and give departing guests a farewell.
• Promote, exhibit, and deliver a culture of excellence, growth and candor.
• Make exceptions for guests even when it’s difficult.
• Hold yourself and coworkers accountable with integrity and empathy.
• Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
• Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
• Keep managers informed of any need-to-know information.
• Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
• If bartending, serve in accordance with Alcoholic Beverage Control Guidelines

Skills

Customer service experience

Teamwork

Food safety knowledge

Tools

Aloha POS

Job description

Meddys is a fast-growing restaurant chain seeking team members to join our busy locations. You will deliver orders, provide table service, and ensure guest satisfaction with a friendly, hospitable approach.

We emphasize teamwork, reliability, and safety as you help guests enjoy fresh, Mediterranean-inspired meals in a clean, welcoming setting. Training on Aloha POS and safety guidelines will be provided.