Guest Experience Specialist: Dive Shop & Travel

Diventures; Alpharetta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities for skill development

Exposure to aquatic adventures

Job summary

A leading aquatic adventure company is seeking a Customer Experience Specialist in Alpharetta, Georgia. In this role, you will create memorable experiences for customers by engaging warmly and solving challenges effectively. Ideal candidates will be friendly, detail-oriented, and ready to thrive in a fun, fast-paced environment. Certifications in First Aid, AED, CPR, and O2 are a plus. Join us and be part of an exciting team focused on adventure and connection!

Qualifications

• Magnetic, friendly personality that makes people feel comfortable.
• A 'let's make it happen' attitude under pressure.
• Cool, calm, collected, even when challenges arise.

Responsibilities

• Greet and engage every customer warmly and enthusiastically.
• Craft unique customer experiences tailored to their desires.
• Maintain a clean and organized facility.
• Solve customer challenges gracefully and positively.
• Deliver top-tier service via phone, email, or in-person interactions.

Skills

Customer service

Problem-solving

Team player

Attention to detail

Education

First Aid, AED, CPR, and O2 certifications

Job description

A leading aquatic adventure company is seeking a Customer Experience Specialist in Alpharetta, Georgia. In this role, you will create memorable experiences for customers by engaging warmly and solving challenges effectively. Ideal candidates will be friendly, detail-oriented, and ready to thrive in a fun, fast-paced environment. Certifications in First Aid, AED, CPR, and O2 are a plus. Join us and be part of an exciting team focused on adventure and connection!