Guest Experience Specialist - 5-Star Service

Better Talent

United States

On-site

USD 21,000 - 26,000

Full time

8 days ago
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Benefits offered by this job

Health insurance
Paid time off
Retirement benefits
Flexible work schedules
On-site recreation

Job summary

Escape to Blue Ridge in Mineral Bluff, GA is seeking a Guest Services Representative to deliver the best possible guest experience. We offer both full-time and part-time roles with weekend, evening, and holiday availability.

Your role will involve interacting with guests by phone, text, and email to ensure memorable stays in the North Georgia mountains. Ideal candidates love helping people, have strong problem-solving skills, and pride themselves on professional, 5-star service.

Qualifications

  • Customer service experience required.
  • Experience using Microsoft products.
  • Experience using Google products.
  • Strong communication skills, both verbal and written.
  • Strong follow-up and follow-through to ensure guest satisfaction.

Responsibilities

  • Own the guest experience.
  • Champion a guest-first philosophy with the team.
  • Engage with guests via phone, text, and email.
  • Follow up daily on after-hours guest concerns.
  • Engage with guests during their stay to assist with issues.

Skills

Customer service experience
Microsoft products
Google products
Communication skills
Follow-up and follow-through

Job description

Escape to Blue Ridge in Mineral Bluff, GA is seeking a Guest Services Representative to deliver the best possible guest experience. We offer both full-time and part-time roles with weekend, evening, and holiday availability.

Your role will involve interacting with guests by phone, text, and email to ensure memorable stays in the North Georgia mountains. Ideal candidates love helping people, have strong problem-solving skills, and pride themselves on professional, 5-star service.

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