Guest Experience Specialist - 5-Star Service

Better Talent; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement benefits

Flexible work schedules

On-site recreation

Job summary

Escape to Blue Ridge in Mineral Bluff, GA is seeking a Guest Services Representative to deliver the best possible guest experience. We offer both full-time and part-time roles with weekend, evening, and holiday availability.

Your role will involve interacting with guests by phone, text, and email to ensure memorable stays in the North Georgia mountains. Ideal candidates love helping people, have strong problem-solving skills, and pride themselves on professional, 5-star service.

Qualifications

• Customer service experience required.
• Experience using Microsoft products.
• Experience using Google products.
• Strong communication skills, both verbal and written.
• Strong follow-up and follow-through to ensure guest satisfaction.

Responsibilities

• Own the guest experience.
• Champion a guest-first philosophy with the team.
• Engage with guests via phone, text, and email.
• Follow up daily on after-hours guest concerns.
• Engage with guests during their stay to assist with issues.

Skills

Customer service experience

Microsoft products

Google products

Communication skills

Follow-up and follow-through

Job description

Escape to Blue Ridge in Mineral Bluff, GA is seeking a Guest Services Representative to deliver the best possible guest experience. We offer both full-time and part-time roles with weekend, evening, and holiday availability.

Your role will involve interacting with guests by phone, text, and email to ensure memorable stays in the North Georgia mountains. Ideal candidates love helping people, have strong problem-solving skills, and pride themselves on professional, 5-star service.