Guest Experience Specialist

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Marriott International’s Element hotel in Philadelphia invites you to apply for a Guest Experience Specialist role. You will take ownership of guest interactions with a guest-first mindset, guiding guests through their stay in the main areas of the hotel beyond the traditional front desk.

You will be on your feet, move around the space, and handle tasks from attending to guest requests to reporting. The position emphasizes safety, confidentiality, and professional presentation in all

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver a wide range of guest services to guide guests throughout their stay.
• Assist with check-in/check-out and operational needs.
• Process reports and fulfill guest requests.
• Maintain professional appearance and protect hotel assets.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26104055

Job Category Rooms & Guest Services Operations

Location 1441 Chestnut St, Philadelphia, Pennsylvania, United States, 19102 VIEW ON MAP (https://www.google.com/maps?q=1441%20Chestnut%20St%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019102)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.