In Room Dining Server

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 26,000 - 38,000; Full time

Job summary

W Hotels Philadelphia seeks a Guest Service Expert to deliver memorable guest experiences through attentive service and collaboration with kitchen and service staff. You will engage guests, ensure smooth operations, and help maintain a welcoming environment in a luxury hotel setting.

Role requires standing for extended periods, keeping a professional appearance, and performing tasks such as moving and lifting up to 50 pounds with assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Take initiative to deliver a wide range of services to ensure guests enjoy their meals and experiences.
• Set tables, communicate with the kitchen, interact with and serve guests, and maintain clean work areas and supplies.
• Follow safety, quality standards, and professional appearance expectations; stand, walk, and lift up to 50 pounds with assistance as needed.

Education

High school diploma or GED

Job description

Additional Information

Job Number: 26098950

Job Category: Food and Beverage & Culinary

Location: 1439 Chestnut St, Philadelphia, Pennsylvania, United States, 19102 VIEW ON MAP (https://www.google.com/maps?q=1439%20Chestnut%20St%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019102)

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, andbecome the best version of you.