Guest Experience Expert

Philadelphia International Airport (PHL); Philadelphia (Philadelphia County); On-site; USD 38,000 - 54,000; Full time

Job summary

Night Auditor position at Marriott International's Autograph Collection property in Philadelphia. You will oversee overnight front desk operations, ensuring smooth check-ins/check-outs and a welcoming guest experience.

Qualifications include a high school diploma or GED; no prior experience required and no supervisory duties. You will handle guest requests, prepare night-end reports, and support security and cash-handling procedures.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Responsibilities

• Oversee overnight front desk operations, including guest check-ins and check-outs, ensuring accuracy and a welcoming atmosphere.
• Address guest requests and resolve issues promptly to maintain high satisfaction.
• Prepare and review night-end reports and ensure security, safety, and cash handling procedures are followed.

Education

High school diploma or GED equivalent

Job description

Night Auditor

Overnight shift preferred.

Job Number 26073797

Job Category Rooms & Guest Services Operations

Location 21 N Juniper St, Philadelphia, Pennsylvania, United States, 19107 VIEW ON MAP (https://www.google.com/maps?q=21%20N%20Juniper%20St%2C%20Philadelphia%2C%20Pennsylvania%2C%20United%20States%2C%2019107)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.