Guest Experience Specialist

Workstream; Gurnee (IL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free Health Insurance

Flexible scheduling

Scholarships

Competitive pay

Job summary

Chick-fil-A in the United States is seeking Team Members who will provide an exceptional dining experience for every guest and uphold signature Chick-fil‑A service and food. Team Members work directly for an independent Owner/Operator and help drive a positive, guest-focused environment.

Front of House responsibilities include smiling, eye contact, enthusiastic communication, and teamwork. The role offers flexible scheduling, Sundays closed, and opportunities for growth, scholarships, and

Qualifications

• Consistency and reliability are essential for guest-focused service.
• Strong customer service orientation to engage guests.
• Good interpersonal skills to interact with team members and guests.
• Ability to multi-task and stay organized in a fast-paced environment.
• Willingness to work as part of a collaborative team.
• Comfortable standing for extended periods.
• Flexibility to work various shifts.

Responsibilities

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask quickly, yet thoroughly
• Be team‑oriented, adaptable, dependable, with a strong work ethic
• Work on their feet for several hours at a time
• Communicate effectively with guests and Team Members
• Adhere to Chick‑fil‑A rules and dress code at all times
• Other duties as assigned

Skills

Consistency

Reliability

Customer service

Interpersonal skills

Multi-tasking

Team player

Stand for long periods

Job description

Chick-fil-A in the United States is seeking Team Members who will provide an exceptional dining experience for every guest and uphold signature Chick-fil‑A service and food. Team Members work directly for an independent Owner/Operator and help drive a positive, guest-focused environment.

Front of House responsibilities include smiling, eye contact, enthusiastic communication, and teamwork. The role offers flexible scheduling, Sundays closed, and opportunities for growth, scholarships, and