Guest Experience Specialist

McDonald's Restaurants Limited; Aberdeen (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible scheduling

Team-first culture

Training and growth

Job summary

Dukart Management is hiring a Guest Experience Specialist to welcome guests, guide them through orders, and ensure meals are prepared and delivered correctly.

You will help at the counter or drive-thru, resolve concerns, and contribute to a welcoming, efficient restaurant environment. Training and growth opportunities are provided through the Dukart franchise network.

Qualifications

• Customer service orientation and friendly communication
• Ability to work in a fast-paced environment
• Willingness to learn and adapt

Responsibilities

• Greet guests and assist with orders in a friendly, professional manner
• Assemble food and beverages accurately and quickly
• Maintain clean, stocked, and organized service areas
• Collaborate with kitchen team to ensure hot, fresh, correct orders

Job description

Why You’ll Love Working Here:

We’re a locally owned McDonald’s organization that values respect, dependability, and teamwork. Our restaurants are places where you can learn new skills, feel supported, and be part of a team that cares about doing things the right way.

Here’s what we offer:

• Flexible, predictable schedules that fit around your life
• A team-first culture where your voice is heard and your ideas matter
• Recognition and celebration for great work and milestones
• Hands-on training and clear growth paths—we’ll teach you everything you need to succeed
• Growth opportunities where you’ll learn valuable skills in leadership, adaptability, communication, and business management—skills that can serve you wherever your career takes you
• Educational benefits through Archways to Opportunity, including:
• Free high school diploma program
• College tuition assistance
• English language learning
• Career advising and development resources
• Exclusive education partnership with Colorado Technical University (CTU)
• Employees and family members can earn associate, bachelor’s, or master’s degrees with reduced or fully covered tuition
• Flexible, online programs designed for working adults
• Locally owned and operated—your work directly supports our community

Here, your effort counts, your learning is valued, and your growth is supported—whether you stay a year or build your career with us.

What You’ll Do

As a Guest Experience Specialist, you’re the first impression for every customer who walks through our doors or drives through our lane. You’ll welcome guests, guide them through their order, and ensure every meal is prepared and delivered just right. Whether you’re helping at the counter, working in the drive-thru, or resolving a concern, you’ll play a key role in keeping our restaurants welcoming and efficient.

Your Day Might Include:

• Greeting guests and assisting them with their orders in a friendly, professional way
• Assembling food and beverage orders accurately and quickly
• Keeping service areas clean, stocked, and organized
• Working with kitchen team members to ensure hot, fresh, accurate orders
• Learning how to handle guest feedback and make it right when things go wrong

What You’ll Bring (and Learn):

You bring reliability, energy, and a desire to connect with people. If you’re outgoing, enjoy talking to and helping others, and like learning about what makes great customer experiences happen, you’ll help strengthen our team and contribute to the positive energy of the restaurant.

Practical Benefits of the Role:

• Build confidence and communication skills that carry into any career
• Enjoy flexible scheduling that fits around family, school, or other work
• Earn reliable, consistent income with opportunities for extra hours
• Learn to solve problems and handle real-life customer interactions with confidence
• Gain teamwork experience that’s valuable in any job or industry

About Us:

This position is with an independent franchisee of McDonald’s restaurants located in Delaware and Maryland. Dukart Management owns a license to use McDonald’s logos and food products in operating its restaurants, but it is aseparate company and employer from McDonald’s USA. As your employer, Dukart Management is solely responsible for all employment matters at its restaurants, including hiring, firing, discipline, supervision, staffing, and scheduling. McDonald’s USA has no control over these employment matters and will not receive or be involved in your employment application or hiring decisions.

Known for its commitment to quality, customer service, and people development, Dukart Management operates several McDonald’s restaurants in the region and strives to provide a supportive, growth-oriented workplace. The company is also dedicated to positively impacting the local communities where it operates.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.