Guest-Experience Shift Leader & Team Coach

Panera LLC; Hershey (PA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Quarterly bonuses

Free meals on shift

Unlimited beverages

Paid time off

Insurance & 401(k) with match

Career growth

Tuition discounts

Perks & rewards

Assistance program

Job summary

Panera LLC is seeking a Team Manager Lead to help run great shifts, support team development, and uphold the high standards our guests expect. You will be part of the leadership team, coaching and motivating staff to deliver exceptional dining experiences.

The role requires strong interpersonal skills, flexibility to work evenings and weekends, and a commitment to food safety and customer service excellence. A background check is required and ServSafe certification is preferred.

Qualifications

• Minimum age 18 years.
• 1+ years of restaurant management experience preferred.
• Lead shifts and develop others in a fast-paced environment.
• ServSafe certification (or ability to achieve certification).
• Flexible hours, including nights and weekends.
• Physical ability to lift up to 25 pounds; stand and walk up to 6 hours.
• Clear communication in loud environments.
• Background check is required.
• Ambassador of company values and behaviors.

Responsibilities

• Delight guests with the quality of food, service, and staff.
• Build engaging relationships for loyal guests.
• Lead, manage and develop team by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience.
• Participate in interviewing and selection.
• Train the team in food safety standards.
• Help build our culture of warmth, belonging, growth, and trust.

Skills

Team leadership

Customer service

Coaching and mentoring

Communication

Flexibility

Job description

Panera LLC is seeking a Team Manager Lead to help run great shifts, support team development, and uphold the high standards our guests expect. You will be part of the leadership team, coaching and motivating staff to deliver exceptional dining experiences.

The role requires strong interpersonal skills, flexibility to work evenings and weekends, and a commitment to food safety and customer service excellence. A background check is required and ServSafe certification is preferred.