Guest Experience Shift Leader

HWCC-Tunica, Inc.; Northern (KY); On-site; USD 42,000 - 70,000; Full time

Job summary

PENN Entertainment in Kentucky seeks a shift supervisor to lead daily operations and a diverse team. You will oversee staff, monitor performance, and ensure guest satisfaction while promoting service standards and compliance with regulations.

The role requires strong communication, a solid grasp of office tools, and the ability to adapt to varying shifts, including holidays and weekends. Join a dynamic team in a fast-paced casino environment.

Qualifications

• High school diploma or GED or equivalent experience.
• Excellent verbal and written communication skills.
• Proficient in computer basics including Microsoft Office suite.
• Flexibility to work varying shifts, holidays, nights and weekends.
• Ability to interact professionally with guests, staff and management.

Responsibilities

• Supervise staff and manage daily shift operations and goals.
• Coordinate scheduling and ensure guest satisfaction.
• Assist budget processes and report budget concerns.
• Promote superior customer service and enforce standards.
• Support CTR and SARC procedures and maintain compliance.

Skills

Customer service

Communication

Office software

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PENN Entertainment in Kentucky seeks a shift supervisor to lead daily operations and a diverse team. You will oversee staff, monitor performance, and ensure guest satisfaction while promoting service standards and compliance with regulations.

The role requires strong communication, a solid grasp of office tools, and the ability to adapt to varying shifts, including holidays and weekends. Join a dynamic team in a fast-paced casino environment.