Guest Experience & Service Desk Manager

Brett/Robinson Vacation Rentals; Orange Beach (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Uniforms and safety shoes provided

Flexible hours

Job summary

Brett/Robinson Vacation Rentals in Orange Beach, Alabama is seeking a Guest Care Manager to oversee daily operations and ensure an excellent guest experience. Responsibilities include resolving guest complaints, managing team members, and ensuring compliance with company policies.

The ideal candidate should have a High School Diploma or GED and prior experience in guest services. The role requires strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Prior experience in guest services, hospitality, or customer service preferred.
• Ability to manage escalated guest concerns and operational problem-solving.
• Basic math and cash-handling skills.

Responsibilities

• Oversee daily guest-facing operations at assigned locations.
• Handle guest complaints and resolve grievances.
• Coach, motivate, and develop Service Desk team members.

Skills

Guest service skills

Conflict resolution

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Reservation software

Microsoft Office

Job description

Brett/Robinson Vacation Rentals in Orange Beach, Alabama is seeking a Guest Care Manager to oversee daily operations and ensure an excellent guest experience. Responsibilities include resolving guest complaints, managing team members, and ensuring compliance with company policies.

The ideal candidate should have a High School Diploma or GED and prior experience in guest services. The role requires strong communication skills and the ability to multitask in a fast-paced environment.