Guest Experience & Service Assistant

Urbnmenusandvenues; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Meal benefits

Brand discounts across URBN brands

Competitive pay

Health insurance

Job summary

Pizzeria Vetri in Kentucky is seeking a fast, organized Service Assistant to support a memorable guest experience, ensuring accurate food delivery and a clean, welcoming dining space. You will coordinate with FOH and BOH teams and thrive in a busy, guest-facing environment with room to grow within URBN’s hospitality family.

The role requires strong communication, teamwork, and flexibility, including evenings and weekends.

Qualifications

• Restaurant experience preferred but not required; strong work ethic and willingness to learn are essential.
• Ability to multitask, stay calm, and move quickly.
• Strong communication skills and a positive, team-oriented mindset.
• Flexible availability, including evenings, weekends, and select holidays.
• Must be able to stand, walk, lift up to 50 lbs, and work in a fast-paced environment.

Responsibilities

• Deliver pizzas, salads, and beverages with accurate, friendly introductions.
• Serve as the final quality check for all dishes—confirm modifications, allergies, and accuracy before running food.
• Monitor dining room flow, support servers, offer refills, and anticipate guest needs.
• Clear, wipe, and reset tables promptly; maintain a polished, welcoming environment.
• Keep expo, service stations, and to-go areas clean, stocked, and organized.
• Polish plates, glassware, pizza trays; fold boxes; restock glassware, plates, and pizza stands.
• Maintain safe, clear walkways and follow all sanitation and service standards.
• Master table and seat numbers, ticket reading, and menu knowledge
• Organize tickets by time and run food as it hits the pass to ensure timely service
• Follow strict allergy protocols and communicate clearly with BOH and FOH teams.
• Pack and label to-go orders accurately; manage delivery tablets.
• Assist servers and managers during rush periods and complete opening/closing sidework.

Job description

Pizzeria Vetri in Kentucky is seeking a fast, organized Service Assistant to support a memorable guest experience, ensuring accurate food delivery and a clean, welcoming dining space. You will coordinate with FOH and BOH teams and thrive in a busy, guest-facing environment with room to grow within URBN’s hospitality family.

The role requires strong communication, teamwork, and flexibility, including evenings and weekends.