Guest Experience Server - Wine & Table Service Pro

188 Tejon Gaming Authority; California (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Seminole Hard Rock Support Services seeks a Server to deliver exceptional service to guests in a casino environment. You will serve food and beverages in line with company standards while greeting guests, describing menu items, and maintaining accuracy and safety.

The role requires excellent communication, strong customer-service skills, and the ability to stand for long periods and lift up to 40 lbs. A High School Diploma or GED and gaming licenses are commonly required.

Qualifications

• High School Diploma or GED.
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and etiquette.
• Excellent customer service skills.
• Licenses/certifications per Federal, State, and Gaming regulations.

Responsibilities

• Provides superior customer service to external and internal customers and employees.
• Greets guests with a friendly, courteous greeting and informs them of daily specials.
• Assists guests with menu and beverage selections showing product knowledge.
• Ensures guest satisfaction through quality checks and responds to complaints.
• Maintains clean, sanitary appearance and workstation.

Skills

Leadership skills

Communication skills

Attention to detail

Confidentiality

IT systems

Flexible shifts

Interpersonal skills

Multitasking

Teamwork

Analytical thinking

Education

High School Diploma or GED

Tools

POS system

Job description

Seminole Hard Rock Support Services seeks a Server to deliver exceptional service to guests in a casino environment. You will serve food and beverages in line with company standards while greeting guests, describing menu items, and maintaining accuracy and safety.

The role requires excellent communication, strong customer-service skills, and the ability to stand for long periods and lift up to 40 lbs. A High School Diploma or GED and gaming licenses are commonly required.