Guest Experience Server | Wine & Menu Expert

The Club at Carlton Woods; The Woodlands (TX); On-site; USD 25,000 - 42,000; Full time

Job summary

The Club at Carlton Woods in the United States (The Woodlands, TX) is seeking a Server/Waiter to greet and serve members and guests, provide detailed menu information, and multi‑task front‑of‑the‑house duties.

Ideal candidates have 2+ years in full‑service restaurants, current food handler and alcohol service certifications, and excellent customer service skills. A friendly, proactive approach and knowledge of wine will help deliver top‑notch service.

Qualifications

• 2+ years of serving or related experience in a full-service restaurant.
• Have a current food handler’s card and alcohol service certification as required by federal/state/local law.
• Meet minimum age for preparing and serving alcoholic beverages.

Responsibilities

• Take food and drink orders from members/guest accurately and with a positive attitude.
• Engage with members/guest in a friendly manner.
• Knowledge of the menu, with the ability to make suggestions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Help members/guest select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
• Properly open and pour wine at the tableside.
• Basic understanding of beer, wine, spirits, and sake preferred.
• Where applicable, holds a state and/or local food handlers card.
• Perform basic cleaning tasks as needed or directed by supervisor.

Skills

Excellent customer service skills

Knowledge of the menu

Friendly engagement with guests

Wine knowledge

Alcohol service certification

Education

High school diploma or GED

Food handler’s card and alcohol service certification

Job description

The Club at Carlton Woods in the United States (The Woodlands, TX) is seeking a Server/Waiter to greet and serve members and guests, provide detailed menu information, and multi‑task front‑of‑the‑house duties.

Ideal candidates have 2+ years in full‑service restaurants, current food handler and alcohol service certifications, and excellent customer service skills. A friendly, proactive approach and knowledge of wine will help deliver top‑notch service.