Guest Experience Server — Warm, Responsive Service

Schulman Theatres; Longview (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Schulman Theatres in Longview, TX is seeking a friendly server to provide guest-focused service and ensure a memorable visit. You will welcome guests, describe specials, take orders, and coordinate with kitchen and bar to deliver food and beverages.

You’ll maintain clean stations, handle payments, thank guests, and be ready to help teammates to keep operations smooth. A positive attitude and SMILE are essential to help guests feel welcome and to encourage return visits.

Qualifications

• Welcomes guests and provides attentive, friendly service.
• Gives guests information on specials and menu changes.
• Makes recommendations based on guest preferences.
• Answers questions about food, drinks, and theatre facilities.
• Takes orders and enters them into the POS system for kitchen and bar.
• Delivers food and beverages to guests in a timely manner.
• Performs side work and keeps service areas clean.
• Monitors guest satisfaction and responds to requests promptly.
• Handles billing, payments, and returns changes when needed.
• Supports fellow servers and bus people as required.
• Thanks guests and invites them to return.
• Stays flexible to assist theatre operations as directed.
• Maintains a positive attitude and SMILE at all times.

Responsibilities

• Welcome and greet guests. Make all guests feel comfortable and personally cared for.
• Inform guests of specials and menu changes.
• Make recommendations you believe guests will enjoy.
• Answer questions about our food, beverages and services.
• Take orders and enter them into the POS system for kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests promptly.
• Perform side work at the start and end of each shift.
• Maintain clean service areas.
• Monitor guest experience and ensure satisfaction; respond to requests promptly.
• Prepare final bill, handle payment and any changes.
• Assist fellow servers and bus staff as needed.
• Express gratitude and invite guests to return.
• Be available to fill in to keep theatre operations smooth.

Job description

Schulman Theatres in Longview, TX is seeking a friendly server to provide guest-focused service and ensure a memorable visit. You will welcome guests, describe specials, take orders, and coordinate with kitchen and bar to deliver food and beverages.

You’ll maintain clean stations, handle payments, thank guests, and be ready to help teammates to keep operations smooth. A positive attitude and SMILE are essential to help guests feel welcome and to encourage return visits.