Guest Experience Server — Growth & Training

TerraBella Senior Living, LLC; New Bern (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Career growth opportunities

Employee discounts on meals

Comprehensive training and ongoing mgm

Job summary

TerraBella Senior Living, LLC is seeking a friendly and attentive Server to join our dining team at McCarthy Court. You will deliver exceptional customer service to guests, greet them warmly, take orders, serve meals, and help create a welcoming dining experience in a fast-paced setting.

Responsibilities include presenting menus, assisting with selections, processing payments, maintaining clean tables, and collaborating with staff to meet standards and guest needs.

Qualifications

• Previous server or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and stay calm under pressure.
• Reliable and punctual.
• Ability to stand and walk for extended periods.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a positive start to their dining experience.
• Present menus and assist guests in making food and beverage selections, offering thoughtful recommendations as needed.
• Accurately take guest orders and relay them to the kitchen staff promptly.
• Serve food and beverages in a timely and professional manner, ensuring adherence to company standards.
• Continuously monitor tables to quickly identify and respond to guests' needs and requests.
• Process payment transactions accurately and efficiently.
• Maintain cleanliness and organization of assigned tables and stations throughout the shift.
• Collaborate with other team members to ensure smooth and efficient service.
• Adhere to all health, sanitation, and safety regulations.
• Handle guest concerns and complaints with professionalism and seek resolutions to ensure guest satisfaction.

Skills

Communication

Interpersonal skills

Calm under pressure

Reliability

Punctuality

Flexibility

Job description

TerraBella Senior Living, LLC is seeking a friendly and attentive Server to join our dining team at McCarthy Court. You will deliver exceptional customer service to guests, greet them warmly, take orders, serve meals, and help create a welcoming dining experience in a fast-paced setting.

Responsibilities include presenting menus, assisting with selections, processing payments, maintaining clean tables, and collaborating with staff to meet standards and guest needs.