Guest Experience Server - Front-of-House Pro

Triple Shift Entertainment; Addison (IL); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

401(k) plan with company match

Job summary

Triple Shift Entertainment in Addison, IL is seeking an energetic server to deliver outstanding guest service in a fast-paced front-of-house environment. You will take orders, answer menu questions, process payments, and coordinate with kitchen staff.

Uphold our core values—Spirit, Courage, Respect, Own It, and Excellence—as you stock, clean, and reset tables between guests. The role involves presenting daily specials, assisting large parties, and earning tips through guest satisfaction.

Qualifications

• Spirit exemplifying a positive attitude and ability to work well under pressure with food runners, bussers, cooks, bartenders, and other venue staff.
• Respect exhibiting excellent interpersonal and communication skills
• Able to handle money accurately and operate point of sale systems.
• Excellence in strong time management and the ability to prioritize tasks in a fast-paced environment.
• Good attitude towards teamwork
• Own it with your ability to exceed customer expectations.
• Be able to be motivational and positive.

Responsibilities

• Take orders from patrons for food or beverages.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Courage to check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Respect while presenting menus to patrons and answer questions about menu items, making recommendations upon request.
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Serve food or beverages to guests.
• Own it by cleaning tables or counters after guests have finished dining.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Excellence when performing cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Inform customers of daily specials.
• Roll silverware, set up food stations, or set up dining areas to prepare for the next shift or for large parties.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Provide guests with information about local areas, including directions.
• Own it by garnishing and decorating dishes in preparation for serving.
• Courage to embrace other duties as assigned.

Skills

Guest service

Cash handling

Teamwork

Multitasking

Communication

Tools

POS system

Order entry software

Job description

Triple Shift Entertainment in Addison, IL is seeking an energetic server to deliver outstanding guest service in a fast-paced front-of-house environment. You will take orders, answer menu questions, process payments, and coordinate with kitchen staff.

Uphold our core values—Spirit, Courage, Respect, Own It, and Excellence—as you stock, clean, and reset tables between guests. The role involves presenting daily specials, assisting large parties, and earning tips through guest satisfaction.