Guest Experience Server - Fast-Paced, Great Benefits

30hop American Bar & Kitchen; Ankeny (IA); On-site; USD 4,100 - 6,900; Full time

Benefits offered by this job

Paid Time Off 2 weeks yearly

Medical insurance 50% coverage

Dental and vision coverage

401(k) plan with discretionary match

Dining discount 25%

EAP six counseling sessions per issue

Job summary

30hop Restaurant & Bar in Ankeny, IA is seeking friendly Servers to join our front-of-house team and deliver excellent service in a fast-paced setting. You will assist guests with menu choices, take orders, and ensure a welcoming dining experience alongside the bar and kitchen teams.

We offer a base wage of $4.35 per hour plus tips, with tip payouts the next morning. Perks include health coverage options, 401(k), and dining discounts for you and guests.

Qualifications

• Must be 18 years of age or older.
• Previous serving or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to succeed in a fast paced environment.
• Attention to detail and commitment to excellent service.
• Able to stand for long periods and lift trays.
• Flexibility to work evenings weekends and holidays.

Responsibilities

• Greet and seat guests promptly, providing menus and offering a warm welcome.
• Present menu items and daily specials, providing recommendations as needed.
• Take accurate food and drink orders and enter them into the point-of-sale system.
• Serve food and beverages to guests in a timely and courteous manner.
• Anticipate guest needs and ensure a high level of service throughout their dining experience.
• Handle guest inquiries and complaints with professionalism and ensure issues are resolved promptly.
• Ensuring that tables, chairs, and dining areas are clean and well-organized. Assisting with resetting tables for the next guests.
• Process payments, provide accurate bills, and manage the checkout process efficiently.
• Complete assigned opening and closing duties, including sidework, cleaning, and stocking.
• Complying with health and safety regulations, including proper food handling, hygiene, and sanitation procedures.
• Juggling the responsibilities of serving multiple tables at once, ensuring all guests are attended to without long waits.
• Assisting other servers, host, bar, or kitchen staff during busy shifts to ensure smooth operations.
• Other duties as assigned

Skills

Time management

Multitasking

Customer service

Communication

Teamwork

Job description

30hop Restaurant & Bar in Ankeny, IA is seeking friendly Servers to join our front-of-house team and deliver excellent service in a fast-paced setting. You will assist guests with menu choices, take orders, and ensure a welcoming dining experience alongside the bar and kitchen teams.

We offer a base wage of $4.35 per hour plus tips, with tip payouts the next morning. Perks include health coverage options, 401(k), and dining discounts for you and guests.