Guest Experience Server - Fast-Paced Casino Dining

senecacasinos; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Seneca Resorts & Casinos in Buffalo, NY is hiring a Restaurant Server to deliver fast, friendly, and courteous service to guests. You will interact with customers, memorize details, and work in a busy dining environment while adhering to policy guidelines.

Applicants should be 18+, have a HS diploma or equivalent, and at least six months of customer service experience. Strong English communication and teamwork are essential for success in this role at Seneca Niagara Casino & Hotel.

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively with customers and employees.
• Must resolve problems/conflicts in a diplomatic and tactful manner.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Be familiar with Seneca Niagara Casino & Hotel's map, hours of operation, and be able to handle guest inquiries efficiently.
• Maintain knowledge of menu, wine lists, and daily specials.
• Greet guests within one minute in a friendly and courteous manner.
• Relay guest compliments or complaints to manager or supervisor on duty.
• Meet attendance guidelines and complete required training within nine months.

Skills

Excellent communication skills

Education

High school diploma or equivalency

Job description

Seneca Resorts & Casinos in Buffalo, NY is hiring a Restaurant Server to deliver fast, friendly, and courteous service to guests. You will interact with customers, memorize details, and work in a busy dining environment while adhering to policy guidelines.

Applicants should be 18+, have a HS diploma or equivalent, and at least six months of customer service experience. Strong English communication and teamwork are essential for success in this role at Seneca Niagara Casino & Hotel.