Guest Experience Server – Dining & Service Expert

Landry's; Laughlin (NV); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K

Advancement opportunities

Dining/employee discounts

Volunteer opportunities

Job summary

Landry's in Laughlin, United States, is seeking a friendly and professional Server to deliver exceptional dining experiences. You will greet guests, take orders, explain menu items, and ensure timely, accurate service with great presentation.

The role emphasizes multitasking, attentiveness, and upholding alcohol-service policies while working as part of a team. This tipped position offers opportunities for advancement and employee discounts across Landry's properties.

Qualifications

• One year of restaurant or customer service preferred.
• Excellent communication and interpersonal skills.
• Positive attitude and hospitality mindset.
• Ability to work in a fast-paced environment while staying composed.
• Strong multitasking and time management abilities.
• Attention to detail for accurate order-taking and payments.
• Knowledge of menu items, ingredients, and dietary restrictions.

Responsibilities

• Greet guests and welcome them in a friendly manner.
• Take drink orders and follow policy regarding service of alcohol.
• Communicate specials or promotions and make recommendations based on guests' preferences.
• Answer questions regarding the menu, including allergies or special requests.
• Explain menu items, ingredients, and preparation methods to guests.
• Take and enter accurate food and beverage orders into the POS system.
• Coordinate with kitchen staff to ensure timely and complete orders.
• Serve food and beverages promptly with accuracy and presentation.
• Check on guests during meals and address requests/concerns.
• Refill drinks and clear plates as needed.
• Provide attentive, personalized service and anticipate guests' needs.
• Handle guest complaints professionally and escalate to management.
• Collaborate with servers, hosts, and kitchen staff for smooth service.
• Present checks and process payments accurately and quickly.

Skills

Communication

Multitasking

Time management

Attention to detail

Food & beverage knowledge

Customer service

POS system

Tools

POS system

Job description

Landry's in Laughlin, United States, is seeking a friendly and professional Server to deliver exceptional dining experiences. You will greet guests, take orders, explain menu items, and ensure timely, accurate service with great presentation.

The role emphasizes multitasking, attentiveness, and upholding alcohol-service policies while working as part of a team. This tipped position offers opportunities for advancement and employee discounts across Landry's properties.