Guest Experience Server

Fish City Grill; Richardson (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Fish City Grill in Richardson, TX is seeking a Server to provide exceptional hospitality and service in a clean, energetic setting. You will engage customers, answer questions about menu items, and work with teammates to ensure orders are accurate and delivered promptly.

The role requires reliable communication, the ability to multitask in a busy environment, and a commitment to a high standard of customer care. This position is full-time and primarily on-site at the Richardson location.

Qualifications

• High school diploma or GED preferred.
• 18 years of age or older.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other Customers and Team Members.
• Able to handle multiple tasks in a fast-paced environment.
• Good judgment and decision making abilities.

Responsibilities

• Live by a servant leadership philosophy to always serve others first.
• Understand, and comply with: All Company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances.
• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
• Provide every Customer with an awesome first, next and last great experience.
• Always have a “do whatever it takes” personality.
• Smile and welcome all Customers you encounter.
• Hold doors open for Customers.
• Pull out chairs for female Customers.
• Engage Customers in conversation throughout their experience (when appropriate).
• Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
• Utilize genuine salesmanship techniques during Customer interactions.
• Place accurate orders using the POS.
• Deliver food/beverages to Customers with a sense of urgency, delivering hot food hot, cold food cold; pre-bus as needed.
• Manage a section of tables during each shift as though it were your own business.
• Maintain a clean and organized section, service station, and dining room.
• Adhere to a responsible beverage service requirements.
• Adhere to cash handling policies.
• Perform secondary responsibilities.
• Assist Busser by clearing and/or wiping tables.
• If you are not serving someone, serve someone who is.
• Assist Bartenders by stocking glassware, ice, garnishes, etc.
• Complete assigned opening, ongoing, and closing sidework.
• Maintain a safe, sanitary, and secure environment at all times.
• Notify a Manager of all Customer complaints.
• Remain calm at all times.
• Perform any other tasks or duties as assigned by a Manager.

Skills

Communication skills

Multitasking

Customer interaction

Education

High school diploma or GED

Job description

Fish City Grill in Richardson, TX is seeking a Server to provide exceptional hospitality and service in a clean, energetic setting. You will engage customers, answer questions about menu items, and work with teammates to ensure orders are accurate and delivered promptly.

The role requires reliable communication, the ability to multitask in a busy environment, and a commitment to a high standard of customer care. This position is full-time and primarily on-site at the Richardson location.