Guest Experience Security Officer

InterContinental St Paul Riverfront; Saint Paul (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) match

Paid Time Off

Employee Discount

Job summary

InterContinental St Paul Riverfront is seeking a security officer to perform protective duties across the property, patrolling on foot, monitoring safety systems, and assisting guests with access issues while upholding a courteous, guest-focused tone.

You will respond to emergencies, enforce hotel policies, and coordinate with the Director of Facilities to maintain a safe environment for guests and associates. The role requires availability for evenings, weekends, and holidays.

Qualifications

• Previous security experience required; hospitality security experience preferred.
• Must be available to work evenings, weekends, and holidays.
• Life safety certified with AED/CPR; first responder preferred but not required.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of interior and perimeter of the hotel to observe and identify potential security and safety risks and undesirable conditions.
• Maintain order in the hotel, support guest wellbeing, and assist guests experiencing room access issues or accidental lockouts.
• Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property.
• Watch for suspicious people entering, exiting, or loitering around the building or parking ramp. Conduct regular walk throughs, observations of entire hotel, while promoting safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior and/or alarms, report directly to the supervisor on duty.
• Accept, log, and maintain custody of guest packages and facilitate timely package retrieval by transporting requested items to the Front Desk for guest collection.
• Monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguishers and sprinklers.

Skills

Excellent communication skills

Strong customer service skills

English proficiency

Job description

InterContinental St Paul Riverfront is seeking a security officer to perform protective duties across the property, patrolling on foot, monitoring safety systems, and assisting guests with access issues while upholding a courteous, guest-focused tone.

You will respond to emergencies, enforce hotel policies, and coordinate with the Director of Facilities to maintain a safe environment for guests and associates. The role requires availability for evenings, weekends, and holidays.