Guest Experience & Scheduling Concierge

Scissors & Scotch Careers; Fort Collins (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Scissors & Scotch seeks a Customer Service Associate (Lounger) in Fort Collins, CO. You will greet guests, manage appointments, and check-in/out while serving craft drinks in a lively lounge. The role blends bartending (low volume) and barber shop reception duties.

Responsibilities include booking and updating appointments, assisting with membership questions, taking notes to personalize experiences, and maintaining a clean space. TABC certification is required for drink service.

Responsibilities

• Create, edit, reschedule and cancel appointments.
• Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
• Notify the grooming staff when a client has arrived.
• Check out clients, after an appointment.
• Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
• Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
• Monitor appointment timeliness and ensure the schedule is running on time.
• Make scheduling alterations if, say, people get behind, to get things back on track.
• Book, edit, reschedule, and cancel appointments.
• Run the bar during non-peak times when a bartender is not scheduled.
• Create new client profiles.
• Answer phone calls and emails.
• Greet and thank clients upon arrival and departure.
• Assist with membership questions and set-up.
• Take detailed notes in client profiles to personalize every experience.
• Handle issues with professionalism and courtesy.
• Take and prepare drink orders.
• Check out product purchases.
• Maintain an extremely clean and tidy space.

Job description

Scissors & Scotch seeks a Customer Service Associate (Lounger) in Fort Collins, CO. You will greet guests, manage appointments, and check-in/out while serving craft drinks in a lively lounge. The role blends bartending (low volume) and barber shop reception duties.

Responsibilities include booking and updating appointments, assisting with membership questions, taking notes to personalize experiences, and maintaining a clean space. TABC certification is required for drink service.