Guest Experience & Sales Associate

Disney Cruise Line - The Walt Disney Company; California, Northern (MO, KY); Hybrid; Confidential; Full time

Job summary

Disney Stores USA, LLC is hiring for a Disney Store role in California. The associate will connect with Guests, assist with product selections, and maintain brand standards on the sales floor.

The position requires a high school diploma, flexible shifts including overnights and weekends, and ability to lift up to 45 lbs. Training will cover cash wrap, POS duties, and store operations.

Qualifications

• Available to work a flexible schedule including overnights, evenings, holidays, weekends and call-in shifts.
• Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability.
• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.
• Must be able to submit verification of legal right to work in the United States.
• Must be at least 18 years of age.

Responsibilities

• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”
• Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
• Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
• Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
• Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
• Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
• Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
• Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
• Promotes and maintains a safe working and shopping environment
• Retail/Service experience preferred and ability to demonstrate strong Guest-focused engagement on and off the sales floor
• Demonstrated success working as a member of a team
• Ability to receive feedback and take action when appropriate
• Must maintain a professional appearance and meet Disney Store grooming guidelines

Skills

Guest engagement

Retail experience

Team collaboration

Flexibility

Education

High School Diploma or equivalent

Job description

Disney Stores USA, LLC is hiring for a Disney Store role in California. The associate will connect with Guests, assist with product selections, and maintain brand standards on the sales floor.

The position requires a high school diploma, flexible shifts including overnights and weekends, and ability to lift up to 45 lbs. Training will cover cash wrap, POS duties, and store operations.