Guest Experience Safety & Security Officer

Hyatt Vacation Club at Wild Oak Ranch; San Antonio (TX); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free On-Site Parking

Discounted meals

Associate Appreciation Week

Monthly recognition programs

Job summary

Hyatt Vacation Club (HVC) is seeking a Safety & Security Officer to join our team in a full-time role at the property. You will patrol the grounds, assist guests with access, monitor CCTV and alarms, and respond to incidents with trained emergency procedures, ensuring a safe, welcoming environment for Owners and guests.

This role requires a valid driver’s license, weekend availability, and adherence to safety policies, with opportunities for growth and comprehensive benefits as part of Hyatt

Qualifications

• Valid driver’s license required.
• Willingness to work 1st/2nd shifts including weekends and holidays.

Responsibilities

• Patrols all areas of the property by foot or vehicle using specified equipment (e.g., flashlight, high visibility jacket).
• Administers first aid/CPR to Owners/guests or associates as required.
• Ensure Owner/guest and meeting rooms are secure and assist Owner/guests with room access.
• Monitors CCTV, perimeter alarm systems, duress alarms, and fire life safety systems.
• Responds to the scene of Owner/guest or associate accidents and determine if emergency aid is required.
• Defuses disturbances/altercations following company policies and procedures.
• Handles lost and found, logging and returning items.
• Uses computer systems, prepares and reviews written documents accurately; answers the phone with proper etiquette.
• Oversee OSHA & FLS violations to mitigate risks throughout the property.

Skills

Valid driver's license

Job description

Hyatt Vacation Club (HVC) is seeking a Safety & Security Officer to join our team in a full-time role at the property. You will patrol the grounds, assist guests with access, monitor CCTV and alarms, and respond to incidents with trained emergency procedures, ensuring a safe, welcoming environment for Owners and guests.

This role requires a valid driver’s license, weekend availability, and adherence to safety policies, with opportunities for growth and comprehensive benefits as part of Hyatt