Guest Experience & Safety Manager

Tacoma Rescue Mission; Tacoma, Northern (WA, KY); Hybrid; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical and Dental Packages

12 Paid Holidays, Plus a Bonus Day

Four Weeks’ Vacation Accrued Annually

10 Hours of Sick Leave Accrued Monthly

403(b) Retirement Plan with Employer (

Job summary

The Tacoma Rescue Mission is seeking a Hospitality Manager to lead hospitality, guest experience, and campus safety across TRM locations in Pierce County. You’ll ensure a welcoming, safe, trauma-informed environment for guests, volunteers, donors, staff, partners, and visitors.

Join a faith-based nonprofit with a mission to support neighbors in need, offering opportunities for growth and leadership in a diverse, collaborative setting.

Qualifications

• Bachelor's degree in Human Services, Business Administration, Organizational Leadership, Criminal Justice, or related field.
• 3+ years of management and supervisory experience preferred.
• Experience working with or serving alongside marginalized communities.
• Demonstrated commitment to cultural responsiveness.
• Experience leading teams in hospitality, guest services, nonprofit operations, shelter services, security, customer service, or related fields.
• Experience implementing trauma-informed care in client program setting required.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast‑paced, high‑stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Proficient analytical skills, including competency in basic math/statistics and reporting program outcomes.

Responsibilities

• Supervises personnel (e.g., provide coaching and consultation on technical issues and adaptive challenges, professional development, strategic goals, and job performance), ensuring ongoing support and development of effective leaders and high performing teams.
• Partners with leaders across TRM to identify and resolve operational issues and concerns to improve campus culture, strengthen hospitality, accountability, and sustain operational excellence throughout the organization.
• Maintains consistent visitor procedures, community standards, and safety practices across TRM campuses to ensure all guests, staff, volunteers, donors, partners, vendors, and visitors are treated with dignity, compassion, and professionalism.
• Builds relationships with guests and promotes safety through visible presence, prevention, and trauma-informed de-escalation.
• Responds to critical incidents and coordinates emergency response when necessary.
• Oversees campus safety systems, equipment, inspections, and incident documentation.
• Ensures compliance with organizational policies, licensing requirements, and applicable regulations.
• Embodies the values that form our culture to meet the organization’s mission of sharing God’s love, hope, and support with our neighbors in need to uplift communities.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Skills

Leadership

De-escalation

Communication

Crisis management

Education

Bachelor's degree in Human Services, Business Administration, Organizational Leadership, Criminal Justice, or related field

Tools

Microsoft Office

Job description

The Tacoma Rescue Mission is seeking a Hospitality Manager to lead hospitality, guest experience, and campus safety across TRM locations in Pierce County. You’ll ensure a welcoming, safe, trauma-informed environment for guests, volunteers, donors, staff, partners, and visitors.

Join a faith-based nonprofit with a mission to support neighbors in need, offering opportunities for growth and leadership in a diverse, collaborative setting.