Guest Experience Runner – Fast-Paced Service

Eylan; Menlo Park (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Eylan Restaurant in Menlo Park, CA is seeking a part-time Runner to support expeditor and floor staff in delivering plated meals from kitchen to tables. You will greet guests and communicate with the expeditor to ensure accuracy.

The role requires hospitality, teamwork and the ability to stay calm under pressure in a fast-paced dining room. You must be authorized to work in the United States and have current Food Handler certification.

Qualifications

• Must be authorized to work in the United States.
• Current Food Handler and Unlawful Harassment training certificates.
• Possess a genuine love of hospitality and guest service.
• Maintain composure under pressure with quickly changing priorities.

Responsibilities

• Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests.
• Proficient knowledge of seating patterns, table and seat numbers.
• Be aware of the number of newly seated guests and incoming orders and communicate with the expeditor and chef.
• Carry complete dishes from the kitchen pass to the guest’s table at the direction of the food expeditor.
• Travel through the restaurant in a composed, orderly, safe fashion to ensure dishes are intact when they reach the guests.
• Maintain in depth knowledge of Ettan + Copra + Eylan food and drink; able to recognize dishes & drinks by sight; know all dishes that contain potential allergens.
• Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed.
• Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables.
• Communicate any discrepancies with orders or dishes to the Chef, Expeditor, Server or FOH management.
• Maintain cleanliness and orderliness of the kitchen pass area and restaurant in general.
• Work as a team with all floor staff to ensure the best guest service possible.

Skills

Guest service

Hospitality

Communication

Teamwork

Composure under pressure

Authorized to work in United States

Job description

Eylan Restaurant in Menlo Park, CA is seeking a part-time Runner to support expeditor and floor staff in delivering plated meals from kitchen to tables. You will greet guests and communicate with the expeditor to ensure accuracy.

The role requires hospitality, teamwork and the ability to stay calm under pressure in a fast-paced dining room. You must be authorized to work in the United States and have current Food Handler certification.