Food Runner / Server Assistant / Busser

Eylan; Menlo Park (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Eylan Restaurant in Menlo Park, CA is seeking a part-time Runner to support expeditor and floor staff in delivering plated meals from kitchen to tables. You will greet guests and communicate with the expeditor to ensure accuracy.

The role requires hospitality, teamwork and the ability to stay calm under pressure in a fast-paced dining room. You must be authorized to work in the United States and have current Food Handler certification.

Qualifications

• Must be authorized to work in the United States.
• Current Food Handler and Unlawful Harassment training certificates.
• Possess a genuine love of hospitality and guest service.
• Maintain composure under pressure with quickly changing priorities.

Responsibilities

• Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests.
• Proficient knowledge of seating patterns, table and seat numbers.
• Be aware of the number of newly seated guests and incoming orders and communicate with the expeditor and chef.
• Carry complete dishes from the kitchen pass to the guest’s table at the direction of the food expeditor.
• Travel through the restaurant in a composed, orderly, safe fashion to ensure dishes are intact when they reach the guests.
• Maintain in depth knowledge of Ettan + Copra + Eylan food and drink; able to recognize dishes & drinks by sight; know all dishes that contain potential allergens.
• Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed.
• Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables.
• Communicate any discrepancies with orders or dishes to the Chef, Expeditor, Server or FOH management.
• Maintain cleanliness and orderliness of the kitchen pass area and restaurant in general.
• Work as a team with all floor staff to ensure the best guest service possible.

Skills

Guest service

Hospitality

Communication

Teamwork

Composure under pressure

Authorized to work in United States

Job description

Food Runner / Server Assistant / Busser - Eylan Restaurant

Who We Are:

At the heart of our endeavor lies a commitment to honesty and integrity, reflected not only in the sourcing of our ingredients but also in the warm, genuine service provided by our team. We are dedicated to creating memorable dining experiences that celebrate the essence of India’s food culture. We unite people through the celebration of a remarkable cuisine, fostering genuine human connections over a shared love for soulful food, wine and spirits.

We seek colleagues and leaders who embody:

Respect: regard for feelings, rights, traditions & efforts of others

Right Intentions: a mental commitment to act with good will and compassion

Integrity: being honest; having a strong set of moral and ethical principles that are consistently followed

Inclusivity: equal access to opportunities and resources

Professionalism: conducting oneself with responsibility, integrity, accountability, and excellence

Authenticity: being genuine, real

Empathy: understanding, being aware of and sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another

We seek colleagues and leaders who act based on:

Critical Thinking: the process of analyzing and evaluating information to make a judgment

Congruent Communication: consistency between actions and words

Unwavering Standards: uncompromising quality, consistency and authenticity

Curiosity: a strong desire to know and learn

Job Title: Runner

Department: FOH Position

Status: Part time

Classification: Non Exempt

Reports To: General Manager, Floor Manager

JOB SUMMARY

The Runner works in collaboration with the expeditor and floor staff to keep up a steady flow of plated meals from the kitchen to the guest tables. This position provides important communication between the chefs and expeditor and floor staff to ensure correct and properly prepared dishes are served to diners. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES

• Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests

• Proficient knowledge of seating patterns, table and seat numbers

• Be aware of the number of newly seated guests and incoming orders and communicate with the expeditor and chef

• Carry complete dishes from the kitchen pass to the guest’s table at the direction of the food expeditor

• Travel through the restaurant in a composed, orderly, safe fashion to ensure dishes are intact when they reach the guests

• Maintain in depth knowledge of Ettan + Copra + Eylan food and drink; able to recognize dishes & drinks by sight; know all dishes that contain potential allergens

• Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed

• Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables

• Communicate any discrepancies with orders or dishes to the Chef, Expeditor, Server or FOH management

• Maintain cleanliness and orderliness of the kitchen pass area and restaurant in general

• Work as a team with all floor staff to ensure the best guest service possible

SECONDARY DUTIES/RESPONSIBILITIES

• Assist with preparing the kitchen pass for service, organizing and cleaning

• Runner side work responsibilities (maintaining clean plate wipes, stocking paper rolls and ink, silverware, taking out paper trash)

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED

• Must be authorized to work in the United States

• Current Food Handler and Unlawful Harassment training certificates

• Possess a genuine love of hospitality and guest service

• Maintain composure under pressure with quickly changing priorities

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand stationary in kitchen throughout the shift for periods of time (up to 8 hours per day, 5 days per week)

• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;

• Stand and move throughout the kitchen.

• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Proficient interpersonal relations and communicative skills

• Interpret and follow a variety of instructions and procedures furnished in - written, oral, diagram, or schedule form.

• Work under pressure with changing, ambiguous priorities.

• Auditory and visual skills – Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work overtime occasionally at the last minute.

• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;

• Be able to adeptly use restaurant equipment;

• Perform basic math and fractions to complete recipes;

• Understand and respond to staff requests in a loud environment;

EXPECTED HOURS OF WORK:

• Shift times vary based on hours the restaurant is open.