Guest Experience Runner - Dining Room Support

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 1,515,000 - 2,066,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a team member to assist dining room operations, ensuring clean, stocked surfaces and providing exceptional guest service. You will help fulfill beverage orders, maintain stock, and support bussing and resetting tables in a fast-paced environment.

The role emphasizes a 18+ age requirement, a high school diploma or equivalent, and flexible availability including nights and weekends. Pre-employment steps must be completed successfully.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Six months or more related experience or training preferred.
• Must be available to work flexible shifts, nights, and weekends.
• Ability to successfully fulfill the pre-employment process.

Responsibilities

• Acknowledge the guest and deliver beverage orders according to serving standards.
• Resolves order discrepancies quickly with food server.
• Supports the serving staff by maintaining stock levels of the dining room and serving stations.
• Assist in pre-bussing procedures while owning the process of bussing and resetting the tables.
• Ensures the initial delivery and refreshing of non-alcoholic beverages.
• Performs all other duties as assigned.

Skills

Customer service

Teamwork

Flexible availability

Education

High school diploma or equivalent

Job description

Rivers Casino Philadelphia is seeking a team member to assist dining room operations, ensuring clean, stocked surfaces and providing exceptional guest service. You will help fulfill beverage orders, maintain stock, and support bussing and resetting tables in a fast-paced environment.

The role emphasizes a 18+ age requirement, a high school diploma or equivalent, and flexible availability including nights and weekends. Pre-employment steps must be completed successfully.