Guest Experience Runner

Venues; The Colony (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Venues in The Colony, TX is seeking a Runner/Busser team member to support daily food and beverage operations and create an exceptional fan experience. You will greet fans, expedite orders, keep areas clean, and deliver service aligned with Cosm’s hospitality pillars.

The role involves assisting with bussing, table resets, stock management, and collaboration with kitchen and service staff. Requirements include English fluency, food handlers’ card, and alcohol certification where applicable.

Qualifications

• Excellent communication and interpersonal skills.
• Fluent in English; basic written English.
• Team-oriented hospitality mindset.

Responsibilities

• Greet fans warmly and ensure a seamless experience from arrival to departure.
• Engage with fans, coworkers, and managers in a professional and friendly manner.
• Collaborate across the hospitality team to deliver a “one-team” experience.
• Adhere to Cosm’s Pillars of Service and uphold brand standards.
• Engages fans, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Deliver food and beverage orders promptly, accurately, and with proper presentation.
• Assist with bussing, pre-bussing, and table resets throughout the venue.
• Support kitchen and service staff by completing side work and prep tasks as needed.
• Maintain appropriate stock levels in coolers and service stations.
• Ensure all items are served according to ticket specifications and fan requests.
• Supports the venue team to ensure that all seating is prepared at the scheduled time.
• Keep the venue clean and organized throughout shifts.
• Follow all safety protocols, including food handling and sanitation guidelines.
• Minimize china/glass breakage and report any incidents promptly.
• Comply with company and state alcohol service regulations.
• Attend scheduled training sessions on food, bar, and service standards.
• Stay informed about current promotions, menu items, and venue events.
• Follow all company policies as outlined in the Cosm employee handbook.
• Is knowledgeable of the Company’s products, services, current promotions, and recurring events.
• Frequent bending, squat, reach overhead; lift up to 20 pounds.
• Occasionally kneeling and lifting up to 50 pounds.
• Seldom climbing, pushing, pulling, and lifting over 50 pounds.
• Previous bussing or food delivery experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Food handlers’ card and state recognized responsible alcohol certification is required.
• Must be of legal age to deliver alcohol.

Skills

Communication

English fluency

Team collaboration

Food service

Job description

Venues in The Colony, TX is seeking a Runner/Busser team member to support daily food and beverage operations and create an exceptional fan experience. You will greet fans, expedite orders, keep areas clean, and deliver service aligned with Cosm’s hospitality pillars.

The role involves assisting with bussing, table resets, stock management, and collaboration with kitchen and service staff. Requirements include English fluency, food handlers’ card, and alcohol certification where applicable.