Guest Experience & Restaurant Ops Manager

Star Cinema Grill; College Station (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Wet Willie's in College Station, TX is seeking a Hospitality Manager to oversee all theater and restaurant operations, ensuring exceptional guest service and a safe, clean environment.

You will lead staffing, interview and train employees, manage day-to-day financials including P&L, control costs, and drive sales through suggestive selling while upholding company policies and laws.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of 3 years of experience as a manager in full service or casual dining.
• Experience with alcohol service is desirable.
• Record of maintaining high standards in cleanliness, sanitation, food quality, and guest satisfaction.
• Demonstrated leadership including coaching, directing, and motivating a team.

Responsibilities

• Oversee theater and restaurant operations.
• Ensure excellent guest service meeting or exceeding expectations.
• Ensure adequate staffing to meet guest needs.
• Handle day-to-day operations including cash control and reviewing financial reports.
• Manage all P&L centers, including food, beverage, supply, utility, and labor costs.
• Interview, hire, and train employees; plan and direct work; evaluate performance.
• Maintain safety and cleanliness, and enforce safe work behaviors.

Skills

Leadership

P&L management

Staff scheduling

Guest service

Coaching

Training

Education

Bachelor’s Degree

Job description

Job 178854 - Hospitality Manager- College Station, TX
College Station, TX

• Oversee every aspect of theater and restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the theater is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as manager in full service, casual dining, or similar field
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable