Guest Experience & Reservations Specialist

Bowland, HeadPinz & FastTrax; Fort Myers (FL); On-site; USD 32,000 - 38,000; Part time

Job summary

HeadPinz & FastTrax Entertainment Centers is seeking a Call Center Representative to assist guests via phone and digital channels, providing accurate information on hours, pricing, attractions, events, and policies. This role supports party and group inquiries with a focus on data accuracy, privacy, and policy adherence.

The position requires strong communication, conflict resolution, and the ability to handle multiple computer systems.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service, call center, hospitality, or reservations preferred.
• Strong communication, listening, and conflict resolution skills.
• Comfortable using multiple computer systems simultaneously.
• Detail-oriented, dependable, and professional.

Responsibilities

• Answer incoming calls and digital inquiries promptly and professionally.
• Provide accurate information regarding hours, pricing, attractions, events, and policies.
• Assist guests with party and group inquiries and route leads appropriately.
• Resolve basic guest concerns using approved procedures.
• Maintain a calm, respectful tone during high-volume periods and challenging interactions.

Skills

Communication

Conflict resolution

Multi-system use

Detail-oriented

Professionalism

Education

High school diploma or equivalent

Tools

CRM systems

Reservation/POS systems

Call center software

Job description

HeadPinz & FastTrax Entertainment Centers is seeking a Call Center Representative to assist guests via phone and digital channels, providing accurate information on hours, pricing, attractions, events, and policies. This role supports party and group inquiries with a focus on data accuracy, privacy, and policy adherence.

The position requires strong communication, conflict resolution, and the ability to handle multiple computer systems.