Guest Experience & Reservations Coordinator

Bass Pro Shops; Ridgedale (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Sales Coordinator at Big Cedar Lodge in the United States. The role supports reservations and meeting sales, ensuring smooth operations and high guest satisfaction through excellent customer service and administrative support.

The position requires strong communication, organization, and the ability to assist with group bookings and billing processes while maintaining policy compliance and collaborating with multiple departments.

Qualifications

• Strong customer service, communication, and organizational skills.
• Minimum of 2 years of experience preferred.

Responsibilities

• Handles guest reservations and inquiries.
• Serves as a liaison between departments and resort leadership.
• Maintains organized records and databases of bookings.
• Answers calls and provide customer support.
• Assists with group reservations and billing processes.
• Ensures compliance with resort policies and service standards.
• Collaborates with Sales, Banquets, and Group Rooms departments.
• Performs additional administrative tasks as needed.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or Equivalent

Job description

Bass Pro Shops is seeking a Sales Coordinator at Big Cedar Lodge in the United States. The role supports reservations and meeting sales, ensuring smooth operations and high guest satisfaction through excellent customer service and administrative support.

The position requires strong communication, organization, and the ability to assist with group bookings and billing processes while maintaining policy compliance and collaborating with multiple departments.