Guest Experience Reservationist - West Coast Division

Zocha Group; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Zocha Group is looking for a talented Guest Experience Reservationist for their West Coast division. In this remote role, you'll assist guests by managing reservations for top-tier restaurants via phone, text, and email. Ideal candidates will have restaurant experience, be proactive, and exhibit a customer-first mentality. Flexibility in hours is required, making this a dynamic opportunity in the hospitality industry.

Qualifications

• Based on the West Coast (PST or MST time zones only).
• Tech-savvy with proficiency in online reservation systems.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming calls professionally and efficiently.
• Make and modify online reservations using industry platforms.
• Respond to guest inquiries via phone, email, and text.

Skills

Multitasking

Customer-first approach

Communication

Tools

OpenTable

SevenRooms

Resy

Tock

Slack

Job description

Guest Experience Reservationist - West Coast Division

Guest Experience Reservationist - West Coast Division

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Zocha Group looking for talented hospitality professionals with restaurant experience to join our Guest Relations team in a remote role. You will assist guests via phone, text, and email, managing reservations for a range of top-tier restaurants and hospitality venues.

This position requires candidates to be based on the West Coast (PST or MST time zones only) to align with shift coverage needs.

The ideal candidate will be proactive, professional, and guest-focused, with a warm yet polished communication style. Prior experience working in restaurant environments is required, and familiarity with platforms like OpenTable, Resy, SevenRooms, or Tock is a strong plus.

Key Responsibilities:

• Answer incoming calls professionally and efficiently
• Make and modify online reservations using industry platforms (e.g., OpenTable, SevenRooms, Resy, Tock)
• Respond to guest inquiries via phone, email, text, and online messaging
• Build and update guest CRM profiles to enhance personalization and service continuity
• Provide knowledgeable recommendations based on venue details, policies, and availability
• Communicate directly with venue management to coordinate guest requests and special accommodations
• Ensure accurate logging of guest interactions and follow company protocols

Qualifications & Skills:

• Must be located on the West Coast (PST or MST time zones only)
• Strong multitasking skills and ability to work efficiently in a fast-paced environment
• Tech-savvy with proficiency in reservation systems (OpenTable, Tripleseat, SevenRooms, Resy, Tock) and communication tools (such as Slack)
• Excellent written and verbal communication skills with a customer-first approach
• Availability to work flexible hours, including evenings, weekends, and holidays as needed

This is a remote position with opportunities for growth. Evenings and weekend availability is required. If you have a passion for hospitality and guest relations, apply today with your resume highlighting relevant experience!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitality

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