Guest Experience Receptionist (Part-Time)

James River Church; Ozark (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

James River Church is seeking a part-time Office Receptionist to serve in the Atmosphere and Hosting Department. The role involves warmly greeting guests, handling multi-line calls, and performing light administrative tasks at the reception desk.

You will ensure courteous, timely phone handling, assist staff, and coordinate with departments during events and special occasions. This position requires staying at the reception desk and supporting various office services as needed.

Qualifications

• Two (2) years of multi-line telephone or general clerical experience.
• Any equivalent combination of training and experience.
• Solid knowledge of the James River Church departments and events.
• Experience in customer service and/or sales.
• Relevant experience to assist other areas of Office Services preferred.

Responsibilities

• Represent the church culture well to all guests and staff members.
• Courteously greet all who enter the office in a friendly manner, promptly assisting with their needs.
• Ensure all incoming calls are answered promptly and courteously to minimize wait times and maintain a positive impression.
• Transfer all calls promptly, leaving no one on hold for more than 30 seconds.
• Communicate to security if a concern arises regarding office reception.
• Connect those needing to talk with a pastor to the POF. Assign an interaction in F1GO to the POF.
• Forward voicemails and emails from the Answering Service that the church receives when office is closed.
• Maintain an orderly reception area.
• Assist with updating changes to the voicemail recordings regarding service times, closings due to inclement weather, and special events.
• Logs calls when the caller has a concern or an unusual question. Directs concerns and questions to the appropriate Dept.
• Train and oversee other staff/Dream Teamers to assist in reception area when needed.
• Aware of what is happening weekly in the church – regarding events – and is able to answer questions correctly and promptly.
• Remain in reception area unless a temporary backup or replacement is scheduled to cover the phone.
• While sitting at the desk, assist with administrative tasks as needed.
• Create Pocket Calendars and Weekly Info for staff and DTers for services.
• Serve to assist with overseeing reception desk (as needed) during special events.

Skills

Customer service

Phone etiquette

Communication

Job description

James River Church is seeking a part-time Office Receptionist to serve in the Atmosphere and Hosting Department. The role involves warmly greeting guests, handling multi-line calls, and performing light administrative tasks at the reception desk.

You will ensure courteous, timely phone handling, assist staff, and coordinate with departments during events and special occasions. This position requires staying at the reception desk and supporting various office services as needed.