Guest Experience & Product Education Expert

Lululemon Athletica; Cerritos (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid time off

Employee discount

Wellbeing programs

Fitness & yoga classes

Job summary

lululemon’s Educator role supports our store by delivering world-class guest service, sharing top-quality product education, and authentically communicating our community and culture. You’ll engage with guests, understand their needs, and guide them through purchases while representing our inclusive brand values in a retail setting.

The position emphasizes creating a welcoming guest experience, collaborating with teammates, and leveraging in-store tech to enhance service.

Qualifications

• Provide world-class guest experience by meaningfully engaging with guests.
• Educate guests on product features and benefits with clarity.
• Collaborate with team to ensure smooth store operations.
• Communicate effectively in a fast-paced retail environment.
• Demonstrate inclusive, respectful service aligned with brand values.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Guest experience

Product education

Team collaboration

Communication skills

Adaptability

Job description

lululemon’s Educator role supports our store by delivering world-class guest service, sharing top-quality product education, and authentically communicating our community and culture. You’ll engage with guests, understand their needs, and guide them through purchases while representing our inclusive brand values in a retail setting.

The position emphasizes creating a welcoming guest experience, collaborating with teammates, and leveraging in-store tech to enhance service.