Guest Experience & Player Development Coordinator

Hard Rock International; Mettler (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Hard Rock International in Mettler, California, seeks a dedicated team member to coordinate casino operations, maintain service standards, and engage with guests enthusiastically. The ideal candidate will be knowledgeable about electronic gaming machines and player tracking systems, skilled in resolving guest complaints, and committed to upholding company policies. This role offers a comprehensive benefits package, focusing on the health and well-being of team members.

Qualifications

• Must have a good understanding of electronic gaming machines and player tracking systems.
• Strong communication skills to interact positively with customers.
• Ability to maintain confidentiality and follow departmental policies.

Responsibilities

• Coordinate processes with Player Development and other departments.
• Monitor activities affecting department efficiencies and controls.
• Promote casino and resolve guest complaints enthusiastically.

Job description

Hard Rock International in Mettler, California, seeks a dedicated team member to coordinate casino operations, maintain service standards, and engage with guests enthusiastically. The ideal candidate will be knowledgeable about electronic gaming machines and player tracking systems, skilled in resolving guest complaints, and committed to upholding company policies. This role offers a comprehensive benefits package, focusing on the health and well-being of team members.