Guest Experience & Park Operations Associate

Kids Empire; Florida; On-site; USD 19,286 - 20,664; Part time

Job summary

An entertainment park is looking for Team Members to ensure guest satisfaction and manage various tasks while guests are present. Responsibilities include greeting customers, operating check-ins, and maintaining park safety. Ideal candidates will have good communication skills, be able to work independently, and be comfortable working with children. This part-time role offers an hourly wage of $14.00-$15.00 in New York.

Qualifications

• Must be able to work on weekends and holidays.
• Must be comfortable in noisy environments created by guests.
• Must be able to tolerate a hectic and busy environment during scheduled hours.

Responsibilities

• Attend to customers quickly and greet them accordingly.
• Operate the check-in process and collect guest information using an iPad.
• Handle transactions at the front cash counter accurately.

Skills

Good communication and customer service skills

Able to work with children

Operate an iPad

Work independently

Read and write in English

Job description

OBJECTIVE:

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Description

OBJECTIVE:

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

Essential Job Functions

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.
  
  

Physical Demands

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces
  
  

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k)
  
  

Qualifications

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English