Guest Experience & Outside Operations Manager

Troon; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Wohali Golf Course in Coalville, Utah, part of Troon, is seeking a dynamic Full-Time Outside Operations Manager to lead the day-to-day outside operations and deliver a premier guest experience from arrival through departure.

You will supervise bag service, carts, practice facilities, player services, and event support, while coordinating with the Golf Professional staff. In winter, you’ll shift to property maintenance and snow removal, keeping the course and facilities welcoming year-round.

Responsibilities

• Oversee all daily outside operations, including bag service, golf cart operations, practice facilities, player services, and cart staging.
• Ensure golf carts are clean, fueled/charged, properly staged, and readily available for members and guests.
• Ensure golf bags are properly handled, organized, staged, and delivered to the appropriate carts or storage areas.
• Maintain clean, organized, and professional bag drop, cart staging, practice facility, and outside-operation areas.
• Coordinate with the Golf Professional staff regarding daily tee sheets, tournaments, outings, and special events.
• Assist with tournament setup, cart staging, bag handling, signage, and other event-related responsibilities.
• Monitor pace of play and assist with player flow when necessary.
• Maintain a visible presence throughout the golf operation and actively assist the team during busy periods.
• Arrival Gate & Valet Coordination: Coordinate closely with the arrival gate team to ensure a seamless and welcoming experience for members, guests, and visitors.
• Maintain clear communication between the arrival gate, valet, bag drop, golf operations, and clubhouse teams regarding expected arrivals, guest names, tournaments, events, and special requests.
• Ensure the valet team is prepared for scheduled member and guest arrivals and special events.
• Assist with managing vehicle flow and traffic patterns during peak arrival and departure periods.
• Communicate VIP, tournament, event, and special-arrival information to the appropriate team members while maintaining discretion and professionalism.
• Ensure members and guests are greeted promptly and provided with courteous, professional service upon arrival.
• Coordinate with the arrival gate regarding guest arrivals, deliveries, vendors, and other authorized vehicles as appropriate.
• Work with the arrival gate team to address arrival-related questions or member concerns quickly and professionally.
• Maintain a consistent standard of hospitality from the arrival gate through valet, bag drop, and golf services.
• Ensure guest vehicles are handled safely, efficiently, and professionally.
• Recruit, train, schedule, supervise, and evaluate outside operations and valet staff.
• Establish and maintain exceptional standards of hospitality and member service.
• Monitor staffing levels and adjust assignments as necessary to meet club and member needs.
• Conduct staff meetings and provide ongoing training in hospitality, valet procedures, golf operations, safety, and club standards.
• Lead by example and foster a positive, professional, team-oriented work environment.
• Hold staff accountable for maintaining club standards, appearance, cleanliness, and service expectations.
• Equipment, Safety & Operations: Maintain appropriate procedures for vehicle keys, guest vehicles, golf carts, bags, and other club property.
• Ensure all valet and outside operations staff follow safety procedures and club policies.
• Monitor the condition and cleanliness of golf carts, staging areas, bag storage, practice facilities, and other outside-operation equipment.
• Maintain appropriate inventory of outside-operation supplies and communicate purchasing needs to management.
• Coordinate with the maintenance team regarding golf carts, cart paths, practice areas, grounds, and course access.
• Address member and guest questions, requests, and concerns promptly and professionally.
• Assist with opening and closing procedures for outside operations and valet services.
• Maintain accurate records related to staffing, equipment, carts, vehicles, and daily operations.
• Winter Operations & Seasonal Responsibilities: Understand that the golf course will be closed during the winter season, and responsibilities will transition to winter operations, maintenance, and snow removal as directed by management.
• Remain actively engaged in club operations during the off-season and assist with property maintenance and winter operations.
• Assist the maintenance team with snow removal, including clearing walkways, entrances, parking areas, cart paths, and other designated areas of the property.
• Operate and assist with snow removal equipment and other maintenance equipment as trained and authorized.
• Assist with seasonal property projects, general grounds maintenance, equipment care, cleaning, organization, and facility preparation.
• Assist with winterization, seasonal setup, and preparation of golf carts, outside-operation equipment, and facilities.
• Help maintain a clean, safe, and well-presented property throughout the winter season.
• Support the maintenance and facilities teams with additional projects and responsibilities as needed.
• Be prepared to work outdoors in cold, snowy, and changing weather conditions.
• Maintain a flexible schedule during winter weather events

Job description

Wohali Golf Course in Coalville, Utah, part of Troon, is seeking a dynamic Full-Time Outside Operations Manager to lead the day-to-day outside operations and deliver a premier guest experience from arrival through departure.

You will supervise bag service, carts, practice facilities, player services, and event support, while coordinating with the Golf Professional staff. In winter, you’ll shift to property maintenance and snow removal, keeping the course and facilities welcoming year-round.