Guest Experience & Operations Team Member

Whistle Express Car Wash; Summerville (SC); On-site; USD 21,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to guide guests through the wash experience, keep the site running smoothly, and be the reason someone’s day gets a little better.

The role is physical and outdoors, with a 60-day certification program. No prior experience required, and you’ll join a tight-knit crew focused on delivering great service. Base pay ranges from $15.00 to $18.00 per hour, with opportunities for advancement.

Qualifications

• No experience required; 60-day certification program sets you up from day one.
• Must be physically active and comfortable working outdoors in any weather.
• Maintain professional conduct and customer-focused attitude.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Skills

Customer service

Teamwork

Outdoor work

Physical stamina

Job description

Whistle Express Car Wash is seeking an Associate to guide guests through the wash experience, keep the site running smoothly, and be the reason someone’s day gets a little better.

The role is physical and outdoors, with a 60-day certification program. No prior experience required, and you’ll join a tight-knit crew focused on delivering great service. Base pay ranges from $15.00 to $18.00 per hour, with opportunities for advancement.