Guest Experience & Wash Station Associate

Whistle Express Car Wash; Medina (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Whistle Express Car Wash is seeking an Associate to own the on-site wash experience, guide guests through the wash, and keep the lot running at full speed. This hands-on role starts with a 60-day certification program; no prior experience required. You’ll work outdoors, stay physically active, and contribute to a positive, team-first environment.

Base pay ranges from $12 to $16 per hour, with opportunities for growth as you advance.

Qualifications

• No experience required; 60-day certification program provided.
• Willingness to work outdoors in all weather.
• Ability to work in a fast-moving, team-based environment.
• Strong customer service mindset.

Responsabilités

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adherence to uniform standards.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Connaissances

Ownership mindset

Curiosity

Positive energy

Physically active

No experience required

Description du poste

Whistle Express Car Wash is seeking an Associate to own the on-site wash experience, guide guests through the wash, and keep the lot running at full speed. This hands-on role starts with a 60-day certification program; no prior experience required. You’ll work outdoors, stay physically active, and contribute to a positive, team-first environment.

Base pay ranges from $12 to $16 per hour, with opportunities for growth as you advance.