Guest Experience & Operations Manager

Subway - 2626-0; South Lyon (MI); On-site; Full time

Benefits offered by this job

Brand partnership discounts

Scholarship Opportunities

Earn University course credits

Hands-on career experience

Job summary

A fast-food chain in South Lyon is seeking a Manager to oversee the restaurant operations focusing on guest experience, staff management, and local marketing initiatives. The ideal candidate has at least 2 years of restaurant experience and must be a strong communicator able to maintain safety and quality standards. This role offers opportunities for professional development, including scholarship options and career experience. Full Time/Part Time positions are available, with varying shifts.

Qualifications

• Minimum of 2 years in a restaurant environment.
• Experience in supervising and training staff.
• Ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Responsibilities

• Provide an excellent guest experience.
• Manage inventory and money control systems.
• Support local and national marketing initiatives.

Skills

Excellent communication

Ability to manage inventory

Team player

Education

High school diploma or equivalent

College degree preferred

Tools

Computerized Point of Sale system

Job description

As part of the Subway® Team, you as a Manager will focus on eight main things:

• Providing an excellent guest experience
• Ensuring that great food is prepared & served
• Keeping our restaurants functional, clean and beautiful
• Managing inventory and money control systems
• Coordinating local marketing initiatives, including community outreach
• Maintaining standards of restaurant safety and security
• Being a team player

In addition to the role of a Manager, key parts of your day to day will consist of:

• Recruiting and rewarding outstanding Team members
• Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
• Maintaining business records and analyzing them to help increase sales
• Identifying and contacting prospective Guests to promote sales
• Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
• Planning special events and promotions

As a Subway® Team Member, you’ll have access to:

• Brand partnership discounts
• Opportunity to earn University course credits
• Hands on career experience in a restaurant business

PREREQUISITES

Education: High school diploma or equivalent, college degree preferred

Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.

ESSENTIAL FUNCTIONS

Must be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.

Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

*You will receive training on your roles and responsibilities

Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location