Guest Experience & Operations Manager

Subway - 22926-0; Novi (MI); On-site; Full time

Benefits offered by this job

Brand partnership discounts

Scholarship Opportunities

Hands-on career experience

Job summary

A popular sandwich franchise in Novi, Michigan, is seeking a dedicated Manager to lead restaurant operations. The role includes ensuring guest satisfaction, managing staff, and overseeing cleanliness and functionality. Candidates should have at least 2 years of restaurant experience, strong communication skills, and the ability to train staff. This position offers both full-time and part-time opportunities with flexible shifts. Training will be provided to help you succeed in this role.

Qualifications

• Minimum of 2 years experience in a restaurant environment.
• Experience in supervising and training staff.
• Ability to use a computerized Point of Sale system.

Responsibilities

• Provide excellent guest experience.
• Manage restaurant cleanliness and functionality.
• Recruit and train outstanding team members.
• Analyze business records to increase sales.
• Support local marketing initiatives.

Skills

Communication

Team management

Customer service

Education

High school diploma or equivalent

College degree preferred

Job description

As part of the Subway® Team, you as a Manager will focus on eight main things:

• Providing an excellent guest experience
• Ensuring that great food is prepared & served
• Keeping our restaurants functional, clean and beautiful
• Managing inventory and money control systems
• Coordinating local marketing initiatives, including community outreach
• Maintaining standards of restaurant safety and security
• Being a team player

In addition to the role of a Manager, key parts of your day to day will consist of:

• Recruiting and rewarding outstanding Team members
• Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
• Maintaining business records and analyzing them to help increase sales
• Identifying and contacting prospective Guests to promote sales
• Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
• Planning special events and promotions

As a Subway® Team Member, you’ll have access to:

• Brand partnership discounts
• Opportunity to earn University course credits
• Hands on career experience in a restaurant business

PREREQUISITES

Education: High school diploma or equivalent, college degree preferred

Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.

ESSENTIAL FUNCTIONS

Must be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.

Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

*You will receive training on your roles and responsibilities

Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location