Guest Experience & Operations Lead

Play Spin Win Brands; Olympia Fields (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Play Spin Win Brands is seeking a proactive Hourly Manager or Multi-Unit Manager to lead store operations across assigned locations. You will mentor staff, ensure top-notch guest service, and drive compliance with gaming, health, and safety standards while maintaining a clean and welcoming cafe and gaming area.

You will manage guest interactions, oversee financial transactions, and coordinate with management to execute marketing initiatives and staffing plans.

Qualifications

• Must be 21 years of age.
• Previous management and customer service experience is preferred.
• Must have a reliable form of transportation.
• Able to use a touch-sensitive POS System.
• Able to bend, reach, lift and/or carry 15 pounds.
• Maintain active and engaged floor presence for periods exceeding 60 minutes.

Responsibilities

• Lead the operations of the store during each scheduled shift.
• Provide exceptional customer service and memorable guest experiences.
• Manage cash drawer, daily deposits, and tips; run weekly deposits.
• Schedule interviews and write bi-weekly staff schedules; manage shift changes.
• Oversee inventory, place orders for food, liquor, and supplies; maintain cleanliness.
• Train and develop staff; ensure compliance with liquor, gaming and health regulations.

Skills

Customer service

Leadership

Team management

Communication

POS system proficiency

Cash handling

Scheduling

Food service

Tools

POS System

Job description

Play Spin Win Brands is seeking a proactive Hourly Manager or Multi-Unit Manager to lead store operations across assigned locations. You will mentor staff, ensure top-notch guest service, and drive compliance with gaming, health, and safety standards while maintaining a clean and welcoming cafe and gaming area.

You will manage guest interactions, oversee financial transactions, and coordinate with management to execute marketing initiatives and staffing plans.