Guest Experience Night Auditor & Front Desk Pro

Holiday Inn Estes Park; Estes Park (CO); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401 (k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

50% off food & beverages

20% off retail items

Training and development with internal

Internal mobility and growth

Job summary

Holiday Inn Estes Park in Estes Park, Colorado, is seeking a customer-service focused Front Desk Clerk and Night Auditor to join our team in a fast-paced environment. The role pays $20.00–$21.00 per hour and is full-time, with benefits and weekly pay.

Training and growth opportunities exist within the Delaware North Parks and Resorts network. As part of a global team on the doorstep of Rocky Mountain National Park, you’ll assist guests, handle cash, and maintain accurate front desk records while

Qualifications

• No high school diploma or GED required.
• Previous experience in cash handling.
• Previous experience in customer service environment is beneficial.
• Good communication skills; ability to communicate with guests and team members.
• Basic math skills; ability to accurately handle money and count change.
• Experience using Microsoft Excel.

Responsibilities

• Run night audit function, reconcile credit card payments, input sales and manual sales sheets, understand guest folio, explanation of billing and how to make any needed corrections.
• Review pending advance deposits and charges, check guests in and out of the hotel efficiently.
• Quote room rates and room package information, post charges for in-house accounts.
• Complete shift closing, drop cash and check payments, securing the bank at all times and follow proper cash handling policies.
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
• Check and balance the daily figures, post room and tax charges on guest accounts

Skills

Cash handling

Customer service

Communication

Basic math

Education

No high school diploma or GED required

Tools

Microsoft Excel

Job description

Holiday Inn Estes Park in Estes Park, Colorado, is seeking a customer-service focused Front Desk Clerk and Night Auditor to join our team in a fast-paced environment. The role pays $20.00–$21.00 per hour and is full-time, with benefits and weekly pay.

Training and growth opportunities exist within the Delaware North Parks and Resorts network. As part of a global team on the doorstep of Rocky Mountain National Park, you’ll assist guests, handle cash, and maintain accurate front desk records while