Guest Experience Manager – Residential Services

Mauna Kea Resort Services; Waimea/Kamuela (HI); On-site; USD 85,000 - 115,000; Full time

Job summary

Mauna Kea Resort Services is seeking an RS Guest Service Manager to lead Residential Front Desk operations and ensure an exceptional guest and owner experience.

You will provide leadership to the Residential Guest Services team, balance hands-on service with administrative duties, and drive service excellence, safety, and interdepartmental collaboration within a luxury resort setting on Hawai'i.

Qualifications

• Minimum 3 years of related hospitality, front office, guest services or residential operations experience; supervisory experience preferred.
• Valid driver's license required.
• Must be personable, professional, approachable and committed to a polished guest and owner experience.
• Strong organization, judgment, follow-through, problem-solving and multi-tasking skills.

Responsibilities

• Oversee Residential Front Desk operations and guest/owner experience.
• Lead and coach Residential Guest Services team; ensure service excellence.
• Develop and implement SOPs and service standards for Residential Guest Services.
• Manage staffing, scheduling, and budget within department constraints.
• Coordinate with other departments for seamless operations and communication.

Skills

Leadership

Guest services

Supervisory experience

Communication

Organization

Problem-solving

Tools

Track PM System

OPERA PM System

Canary

Job description

Mauna Kea Resort Services is seeking an RS Guest Service Manager to lead Residential Front Desk operations and ensure an exceptional guest and owner experience.

You will provide leadership to the Residential Guest Services team, balance hands-on service with administrative duties, and drive service excellence, safety, and interdepartmental collaboration within a luxury resort setting on Hawai'i.