Residential Guest Experience Leader

Mauna Kea Resort; Hawaii; On-site; USD 85,000 - 115,000; Full time

Job summary

Mauna Kea Resort in Hawaii is seeking an RS Guest Service Manager to oversee Residential Front Desk operations and deliver an exceptional guest and owner experience. You will lead the Residential Guest Services team, maintain service standards, and ensure safety, efficiency and collaboration across departments.

Join a Best Places to Work culture that values accountability, mentoring and continued improvement, with opportunities to develop staff and optimize guest interactions across our

Qualifications

• Minimum 3 years of related hospitality, front office, guest services or residential operations experience.
• Supervisory experience preferred.
• Valid driver's license required.
• Must be personable, professional and have strong organization and communication skills.

Responsibilities

• Lead Residential Guest Services, coach staff and ensure service excellence across Front Desk.
• Develop and implement SOPs and service standards for Residential Guest Services.
• Recruit, hire and onboard Front Desk staff and maintain HR documentation.
• Monitor budget adherence and assist with annual operating planning and staffing.
• Coordinate with Property Management, Housekeeping, Maintenance, Owner Services, Accounting and Security.
• Ensure safety, security and OSHA compliance and maintain approved procedures.
• Handle guest and owner concerns promptly and professionally.

Job description

Mauna Kea Resort in Hawaii is seeking an RS Guest Service Manager to oversee Residential Front Desk operations and deliver an exceptional guest and owner experience. You will lead the Residential Guest Services team, maintain service standards, and ensure safety, efficiency and collaboration across departments.

Join a Best Places to Work culture that values accountability, mentoring and continued improvement, with opportunities to develop staff and optimize guest interactions across our